Since WpKeepUp.com is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and service has been rendered. As a customer, you are responsible for understanding this upon purchasing any item at our site. Please note that our bonuses are offered on behalf of our respected partners and are not an issue for a refund or chargeback. Once a payment is made, We do not provide refunds. If a project is canceled or postponed the terms of our contract are still in place and agreed upon funds are due.
All website development projects We agree to work on require a signed contract to begin. The web development contract clearly defines what we have agreed upon to be built when it will be completed and the terms of payment. Both you and I sign the contract by paying the invoice that we BOTH agree to honor the terms. If you change the scope of the project, an addendum will be written up that we both sign and agree to the new terms.
All web development projects require a deposit to begin work. The amount of the deposit, any milestones, and final payment are defined in the contract. Any payment made is non-refundable. Once you sign a contract, We have committed time in our schedule to dedicate to your project and we are declining other work that I could be taking on.
All software written is custom coded. By nature, code may have bugs in it. If something does not work properly, this does not entitle a refund for the full project. We will fix the bug As soon as possible.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons:
non-delivery of the service: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to us in writing within 14 days from the order placing date/first payment. Otherwise it will be considered received and downloaded;
download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our Support department. If you do not properly contact us during 3 day period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline;
major defects: although all the products and services are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product or service of the same or around the same value can be offered; Please be advised that temporary access to your server can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your server will result in your inability to qualify for a refund.
product or service not-as-described: such issues should be reported to our Technical Support Department within 14 days from the date of the purchase or final payment of the product/service. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored. Sample products are available for evaluation purpose at our free sample templates section.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products or services with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.
Support Desk Email: [email protected]
Please give it 12-24 hours for our Support Team to get back to you on the problem.
Requests for a refund are accepted by writing at support desk email address within the period of 2 weeks after the order is placed or final payment release for services rendered. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions.
A refund is issued to you upon receipt of a Waiver of Copyright signed by you.